Privacy Policy

SolShine Energy Alternatives, LLC – Privacy Policy

Effective Date: November 24,2025

SolShine Energy Alternatives, LLC (“SolShine Energy,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, protect, and share your information when you visit our website, request a quote, sign up for our SMS program, or engage with our solar installation and energy services. By using our website or providing your information to us, you agree to the practices described in this Privacy Policy.

1. Information We Collect
   1. Information You Provide Directly
      1. Name, Email address, Phone number, Address and property details,
      2. Utility bill data, Communication preferences,
      3. Information submitted through forms or customer support requests
   2. Automatically Collected Information
      1. IP address, Browser type and version, Device type, Pages visited,
      2. Cookies and tracking technologies
   3. Information from Third Parties
      1. Referral partners, Advertising platforms, Lead generation partners,
      2. Warranty registration sources
   4. We do not purchase third‑party marketing lists.
2. How We Use Your Information
   1. 1. We use your information to:
         Provide solar assessments, quotes, services, Send project updates and
         service reminders, Provide account and invoice notifications, Offer
         promotional messages (only with consent), Improve website performance,
         Comply with legal requirements.
      2. We do not sell or rent your information.
3. SMS Communications & Mobile Messaging Policy (A2P 10DLC Compliant)
   1. Program Description
      1. You may receive:
      2. Service updates, Account notifications, Promotional messages (max 4 per month)
   2. Consent & Enrollment
      1. You consent by opting in via website checkbox, SMS keyword, or verbal/written consent.
      2. Consent is not a condition of purchase.
   3. Opt-Out Instructions
      1. Reply STOP to unsubscribe.
      2. Reply START to rejoin.
   4. Help Instructions
      1. Reply HELP for assistance or contact:
      2. (540) 235-3095
      3. Info@solshineenergy.com
   5. Data Privacy
      1. Your mobile number is used only for SolShine Energy messaging.
      2. We do not sell or share numbers with unrelated third parties.
   6. Link Policy
      1. We use branded URLs only (solshineenergy.com, sms.solshineenergy.com).
      2. We do not use public link shorteners.
   7. Carrier Disclaimer
      1. Carriers are not liable for delayed or undelivered messages.
4. How We Share Information
   1. We may share your information with:
   2. Installation partners, Financing partners, CRM/Messaging platforms, Website/analytics tools, Government permitting authorities
   3. Never for third‑party marketing.
5. Data Security
   1. We use:
      Encrypted HTTPS transmission, Secure servers and firewalls, Access
      controls and authentication, Regular vulnerability reviews
6. Data Retention
   1. We retain your data only as needed for service delivery, warranty support, and legal compliance.
   2. You may request deletion at any time.
7. Cookies & Tracking Technologies
   1. 1. Used for:
         Site performance, Analytics, Marketing relevance, User experience improvement
         Cookies may be disabled in browser settings.
8. Third-Party Links
   1. We are not responsible for external site practices.9. Children’s Privacy
   2. We do not knowingly collect data from children under 13.
9. Your Privacy Rights
   1. You may request:
      Access, Corrections, Deletion, Marketing opt-out, Data copy
      Contact support@solshineenergy.com or (540) 235‑3095.
10. Changes to This Policy
    1. Updates may occur. The effective date will change accordingly.
11. Contact Us
    1. SolShine Energy Alternatives, LLC
       Roanoke, Virginia
       https://solshineenergy.com
       info@solshineenergy.com
       (540) 235‑3095